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I have a Moultrie trail camera that is one year old and has…

Customer Question
I have a Moultrie...

I have a Moultrie trail camera that is one year old and has only been used for two weeks last year. It was stored with all of the batteries taken out and now this year I put fresh batteries in and it will not come on, it only shows like a hour glass with an X in the middle and that's all I get. I bought a new SD card and still get the same image. It will only come on if I plug it into an outlet without the SD card and then it just says to install sim card and when I di, I get that hourglass with the X in the middle ...what is wrong here ??

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Model # MCG-12596 MOULTRIE ....one year ond.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Nothing...this is all I got.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I plugged in the USB and at least got that emblem with the X

Submitted: 10 months ago.Category: Camera and Video
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Answered in 5 hours by:
10/7/2017
Camera and Video Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 10 months ago
Still waiting .....
Camera and Video Technician: Pete, Electronic Engineer replied 10 months ago

The camera is under a 2 year warranty so should be returned to Moultrie:

https://www.moultriefeeders.com/warranty

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