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I need help to fix my canon G11 Camera. About 6 years old…

Customer Question
I need help to...

I need help to fix my canon G11 Camera.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

About 6 years old and Its Canon G11 PC1428

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

The zoom got stuck & wouldn't go back in even after pressing the on / Off button.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I tried once and it started working, but not for too long.

Submitted: 10 months ago.Category: Camera and Video
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
10/6/2017
Camera and Video Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts correctly

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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