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How can I download pictures from my Canon EOSRebel T6 to my…

Customer Question
How can I download...

How can I download pictures from my Canon EOSRebel T6 to my MacBook Pro computer?

Technician's Assistant: What's the make/model of your camera? How old is it?

EOS Rebel T6/1300D Bought last March

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I have been through the manual, including the Dummies book. I've also downloaded the Canon EOS Utilities, version 3. I can get thru Steps 1-3, but I do not get the promised screen at Dummies fig 10-12, which supposedly enables me to actually download whatever is on the camera.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

What else do I need to know or do to perform the necessary download? I need to extract whatever is on the camera.

Submitted: 10 months ago.Category: Camera and Video
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Answered in 26 minutes by:
10/4/2017
Camera and Video Technician: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Camera and Video
Satisfied Customers: 2,718
Experience: Training and Development at Scientifically Speaking
Verified

Hi! This is Justin.

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Camera and Video Technician: Justin Johnson, Mac Genius replied 10 months ago

Are you using an SD card?

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Camera and Video Technician: Justin Johnson, Mac Genius replied 10 months ago

Does your MacBook Pro have more than just Thunderbolt ports?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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