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I did admin and 4321 and pressed ok and it showed me a 12…

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i did admin and 4321...
i did admin and 4321 and pressed ok and it showed me a 12 character and still wont let me log in i am using a mouse i dont have a control for it how can reset it
Submitted: 10 months ago.Category: Camera and Video
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Answered in 16 minutes by:
9/26/2017
Camera and Video Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome
there are a few procedures that you need to try as it differs depending on the firmware version.
Follow the steps below please
Samsung Security DVR Reset Procedure #1
Reset the unit to factory by pressing both [MODE] and [PTZ] button for 5 seconds
Then enter the 4321.

Samsung Security DVR Reset Procedure #2
Reset the unit to factory by pressing both [MODE] and [CH2] button for 5 seconds
Then enter the 4321.
Samsung Security DVR Reset Procedure #3
This reset will work on Android based DVRs only. All steps are performed on the device itself.
Turn the device Off
Wait 2 minutes
Press and hold the following buttons
POWER,
HOME
VOLUME UP
The unit should power on. Once it does, you can release power.
Use the volume UP and Down buttons to select “Wipe/Factory Reset” from the recovery menu.
Activate the reset using the HOME button.
When the DVR goes through it’s setup again, it will be at factory defaults. The password ***** be 4321.
Samsung Security DVR Reset Procedure #4
This reset will work on SDR models. It may also work on other models.

With just the cameras showing, press the following in quick succession using the remote:
Freeze
Alarm
Freeze
Alarm
Freeze
Menu
Enter
Make sure you press them quickly, one after the other. If it doesn’t work the first time, try doing it several times. It can take many tries to get the timing right. If/when it works, you should get a screen that gives you the option to reset.
Samsung Security DVR Reset Procedure #5
This reset will work on SDR models where procedure #4 failed. It may also work on other models.
Press the DVR Button to place the system in DVR Mode
Press:
Freeze
View
Return
As with Procedure #4, you may need to press Freeze, View, and Return in in quick succession a few times to get it to work. The timing can be tricky.
Let me know please how you go
Thank you

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Customer reply replied 10 months ago
Ok so we tryed step 4 the only problem i am having is i lost the remote and i am using a computer mouse so can u give me other options also i dont have and option to turn off the system the only way to shut down is to unplug what should i do?
Camera and Video Technician: Richard, Technician replied 10 months ago

Ok, with just the mouse you cannot do the steps.

Remove the power to it, then remove the watch battery that sits on the motherboard, let it sit for an hour, put the battery back in, power it on and then see if the defaults 1234, 4321 or 0000 then work please

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Customer reply replied 10 months ago
i did everything u told me and it came back on let set the time and date and when i tryed all codes and it stil wont let me reset it
Camera and Video Technician: Richard, Technician replied 10 months ago

Ok, you need to have the remote in order to reset it, this is the only way left John.

You can purchase a replacement remote from my link below

https://www.amazon.com/EP10-000331A-Samsung-SDH-C75100-SDH-C75080-SDH-B73040/dp/B00SD9VLPS

And use this to perform my instructions to reset the unit.

It will then work.

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