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When I put the 16 GB memory card into the computer, I can…

Customer Question
When I put the...

When I put the 16 GB memory card into the computer, I can see all the pictures I have taken (1825, taking up about 9.27 GB on the card). However, when I put the card back in the camera (a Power Shot ELPH 170 IS), I can only see about half of those. All the ones I can see are the first half of the ones on the card. Why can't I see the rest of the pictures when I thumb through the playback on the camera?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It is a PowerShot ELPH 170 IS. We got it about a year ago.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Nothing strange happened. Yesterday, as far as I know, we could thumb through all the pictures on the camera. Now we can only see half of the pictures on the card.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No. Just wondering why we can't see the pictures on the camera when we know they are still on the memory card.

Submitted: 8 months ago.Category: Camera and Video
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Answered in 2 hours by:
9/26/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 46,348
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Where all pictures on the card taking with the Powershot?

Or added from an external source?

Please let me know

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Customer reply replied 8 months ago
All pictures were taken with the same camera, the Power Shot I am trying to view them on now.
Camera and Video Technician: Richard, Technician replied 8 months ago

Ok, first thing is put it in the computer and backup up the pictures,

Once done, tell me the drive letter the card shows as in windows eg: G

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Customer reply replied 8 months ago
The pictures are all backed up onto the hard drive of the computer. When I plug in the camera card it comes up as Removable Disk E.
Camera and Video Technician: Richard, Technician replied 8 months ago

Thanks

Now click start in windows, type in CMD and right click on command prompt and select run as administrator

Then in the black window tyoe in

chkdsk e: /r

Press enter

Let it complete and tell me if you can then read the pictures in the camera please

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Customer reply replied 8 months ago
The chkdsk scan ran on the camera disk and "found no problems". It confirmed that of 15,151,104 KB total space on the card, 9,764,128 KBs are being used in 1825 files (the exact number of photos on the card) and 5,386,336 KBs are unused. I then put the card back in the camera and still could only see the same pictures I have been seeing, approximately half the total. The chkdsk scan made no difference.
Camera and Video Technician: Richard, Technician replied 8 months ago

ok, it looks like the pictures where altered, possibly by a program on the computer that stopped the camera seeing them.

If Chkdsk did not find any issues then this is the only cause.

You wont get them seen on the camera again, but keep the copy on the computer.

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