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I have a canon Powershot G3x and want to use a profoto air…

Customer Question
Hi I have a...

Hi I have a canon Powershot G3x and want to use a profoto air remote to fire profoto flash. The flash seems to work when using test button on the air remote but the flash does not work when air remote is on camera and camera button is pushed.....Can you please help?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Canon Powershot G3X I purchased it just this June

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I have just been testing the remote it seems to fire the flash in test mode but nothing seems to happen when its sitting on the cameras hot shoe...and you take photo. The flash does not fire.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No if we can sort this problem out that will be great thanks.

Submitted: 10 months ago.Category: Camera and Video
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Answered in 11 hours by:
9/24/2017
Camera and Video Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,591
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 10 months ago

First, check that there is a good connection - see:

https://www.youtube.com/watch?v=7xH9x_G1ZNM

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Customer reply replied 10 months ago
I have seen that youtube video my air remote is brand-new all connections appear to be fine......
Camera and Video Technician: Pete, Electronic Engineer replied 10 months ago

Ok, let me check if the other techs have any idea on this...

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