Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have an EOS 50d. First the no longer closed. After gently…

Customer Question
Hi, I have an EOS...
Hi, I have an EOS 50d. First the flasher no longer closed. After gently applying a bit of WD40 to the locking hook that is operable again. However, either a not connected or a connected issue now all pictures are over exposed. I have tried a different lens and that gives the same type of photos that are way over exposed (close to white...). If I put the camera on the manual settings I can make proper pictures by increasing ISO and reducing shutter speed etc. But the metering indicator constantly is all the way to the left indicating that it thinks the picture will be under exposed. I need to increase the shutter speed to seconds (!) to get the metering indicator in the middle. But then off course the photos are super over exposed. With normal shutter times (in the manual mode) I can make okay pictures. To me seems the metering sensor is either dirty and does not estimate how light it is, or it's broken or maybe affected by the WD40. Somebody any idea what I else I can do? this, Bart
Submitted: 8 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 5 hours by:
9/24/2017
Camera and Video Technician: Russell A., Camera and Video Technician replied 8 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,173
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

If you have not already done so:

Perform a hard reset by removing the lens, main battery, memory card, and the date battery using the information attached. Once these have been removed, turn the camera to "ON" and allow it to sit for ten minutes. Turn the camera to "OFF", reinstall both batteries and the memory and try it out again.

This should reset the metering system.

Please let me know the result.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Customer reply replied 8 months ago
Hi Russell, I already did that. I also installed the firmware again (1.0.9) and tried another lens I have. But not to be pessimistic tried your tip again and waited a bit longer. Then installed small battery, large battery, memory card and finally the lens. Unfortunately same problem. Inside with the camera on the M setting I can play with ISO, shutter speed and aperture settings to make a picture that is not over exposed. When I press the button to make the picture halfway it does consistently say that the settings will result in an underexposed picture (indicator all the way to the left). If I point the lens at a lamp or e.g. outside towards the sky instead of something on the ground the metering indicator does go to the right. Also when I increase shutter speed or enlarge the aperture the metering indicator moves. When I change settings such in M mode that metering indicator is in the middle the picture is extremely overexposed. I added 3 pictures. One using the automatic mode (green square), one using M with settings such that the picture is not over exposed. And the 3rd one is a picture of the display showing the metering indicator stating the picture is underexposed. To get the metering setting in the middle I need to increase the shutter speed to something like 1 or 2 seconds... Obviously resulting in an completely white photo. I repeated the above with my other lens with very similar results (suggesting to me that the camera and not the lens is the problem). Is there more I can do? Thanks, Bart
Customer reply replied 8 months ago
sorry, in description mixed metering and exposure compensation. Read exposure compensation where I typed metering.
Camera and Video Technician: Russell A., Camera and Video Technician replied 8 months ago

Unfortunately, all of the troubleshooting that you have done indicates that the sensor itself (the image sensor) is probably still good, but, the circuit that processes the data for metering is failing. There are no reasonable user fixes for this issue. This is probably not connected to the flash problem and a main circuit board replacement is generally the only solution.

Because there is nothing that I can add to what you have already done I can "opt out", if you like, so that another expert can chime in with any other ideas. Please let me know.

Ask Your Own Camera and Video Question
Customer reply replied 8 months ago
Hi Russell, would appreciate that. Thanks for the effort to think along! Best regards, Bart
Camera and Video Technician: Russell A., Camera and Video Technician replied 8 months ago

Hi Bart,

No problem and you are quite welcome.

Ask Your Own Camera and Video Question
Was this answer helpful?
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,173
6,173 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,173 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,707 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

542 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have problem with Nikon d7000 internal flash. Almost all
Hi. I have problem with Nikon d7000 internal flash. Almost all my photos are overexposed because of the flash. Looks like it always uses full power. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
Can't open battery cover area/ can't find book. Lumix. Took
Took ages to open to remove for charging..now can't work out whichnway or what to,slide … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cant figure out how to load the pictures onto my phone
thanks, ***** ***** figure out how to load the pictures onto my phone using the canon connect ap … read more
Harry
Harry
1,683 satisfied customers
This function is not selected in the current shooting mode.
This function is not selected in the current shooting mode … read more
Russell A.
Russell A.
Camera and Video Technician
6,173 satisfied customers
I've forgotten my security code need to reset. Security code
I've forgotten my security code need to reset JA: Are you trying to access your DVR using a computer, or on the DVR itself? Customer: security code needs resetting JA: Did you buy your DVR new or did … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Camera won't turn on. No none at all Sometimes it turns on
No none at all Sometimes it turns on for a second then immediately turns off … read more
Russell A.
Russell A.
Camera and Video Technician
6,173 satisfied customers
I've been asked by a friend to check it out and would like
I've been asked by a friend to check it out and would like to use the manual. I realise it is quite old but hope you can help … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
When I go to take a picture with my 20-1200 I have a large
When I go to take a picture with my 20-1200 I have a large shadow on the left hand side and do not know how to remove it? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Just bought a Nikon coolpix b500, trying to set up and it
just bought a Nikon coolpix b500, trying to set up and it appears the camera is frozen … read more
Russell A.
Russell A.
Camera and Video Technician
6,173 satisfied customers
I have an ELPH 350 and it's linked to my computer so I can
I have an ELPH 350 and it's linked to my computer so I can transfer photos to the computer. I recently bought an ELPH 360. Can i use the same software to transfer photos or must I go through the proce… read more
Russell A.
Russell A.
Camera and Video Technician
6,173 satisfied customers
My Nikon camera is cracker where the zoom is. Can that be
My Nikon camera is cracker where the zoom is. Can that be repair and how much? … read more
Harry
Harry
1,683 satisfied customers
I have a finepix S9950W digital camera. The camera has taken
I have a finepix S9950W digital camera. The camera has taken great pictures up to now, Today I can not take a sharp picture, Is this model now too old to have repaired. Should I just replace camera. O… read more
Harry
Harry
1,683 satisfied customers
My Sony DSC-WX9 display quit working. Everything else works,
Hi, my Sony DSC-WX9 display quit working. Everything else works, just can't see to take pictures or view them.… read more
Harry
Harry
1,683 satisfied customers
I have a JVC Full HD 120gb harddrive Everio video camera;
I have a JVC Full HD 120gb harddrive Everio video camera; when I open the side window, it's very loose - I loose focusing … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Does this DVR take wireless wifi camera stream or does it
does this DVR take wireless wifi camera stream or does it only take wired cameras? if not, any ideas how to get a wifi security cam stream recorded on it? would appreciate step by step video if availa… read more
Harry
Harry
1,683 satisfied customers
I'm trying to download photos from my T6 1300D (Eos Rebel)
I'm trying to download photos from my T6 1300D (Eos Rebel) to my Mac OSX 10.13.4) computer without success. I have tried to navigate the internet guides but also without success. This seems so simple … read more
Harry
Harry
1,683 satisfied customers
I have a sanyo vpc-t1496. I got a new battery for it and now
I have a sanyo vpc-t1496. I got a new battery for it and now when I turn the screen on, it is just a white screen and I cant do anything with it. What is wrong? … read more
Harry
Harry
1,683 satisfied customers
My 700d continuously shoots the moment it is powered on. I
My 700d continuously shoots the moment it is powered on. I can't take any pictures. Fairly frustrating... I've taken the battery out, memory card out too. Nothing helps no display in the kc's screen e… read more
Harry
Harry
1,683 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x