Camera and Video
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Hi there and welcome
Can you tell me please exactly what happens when you try to transfer photos from the camera to the laptop?
Please let me know
Can you tell me the version of windows you are using please?
Ok, connect the camera, then press the windows key + E for the windows file manager to open
Then click on This PC, and once done tell me what is listed under devices and drives please.
Connect the camera to a different USB port on the computer
Does an additional device then show up there?
Thats the camera, so now go to it and copy your photos from it (it will be in a folder called DCIM)
Let me know how you go please.
Yes, you copy them this way directly to your computer
These are the photos on your actual camera and you can copy them from there
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
yes, and it is by far the best as it is themost direct
You are most welcome
If you need anything else, please let me know