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I can no longer load my pictures from my camera to my

laptop, can you help me...
I can no longer load my pictures from my camera to my laptop, can you help me troubleshoot?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: S5000, maybe 5-10 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing happened in particular, and I haven't done any troubleshooting so far.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: No things were working fine for years, then can't move pictures from camera to laptop anymore, thanks
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Answered in 2 minutes by:
9/22/2017
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 40,170
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Can you tell me please exactly what happens when you try to transfer photos from the camera to the laptop?

Please let me know

Thank you

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Customer reply replied 2 months ago
The FinPiix page does not open. I hear the familiar noise, the chime or something that I always used to hear, but the page does not open.

Can you tell me the version of windows you are using please?

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Customer reply replied 2 months ago
Windows 10
Customer reply replied 2 months ago
Or is it XP or something like that?
Customer reply replied 2 months ago
No it is 10

Ok, connect the camera, then press the windows key + E for the windows file manager to open

Then click on This PC, and once done tell me what is listed under devices and drives please.

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Customer reply replied 2 months ago
local disc (C:) DVD RW drive (D:)

Thanks

Connect the camera to a different USB port on the computer

Does an additional device then show up there?

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Customer reply replied 2 months ago
No it doesn't
Customer reply replied 2 months ago
Wait yes now an E drive

Thats the camera, so now go to it and copy your photos from it (it will be in a folder called DCIM)

Let me know how you go please.

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Customer reply replied 2 months ago
I see them in DCIM folder

Yes, you copy them this way directly to your computer

These are the photos on your actual camera and you can copy them from there

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 2 months ago
Thank you very much and I will rate you well. Is this the way I do it in with all future pictures?

yes, and it is by far the best as it is themost direct

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Customer reply replied 2 months ago
Ok thanks

You are most welcome

If you need anything else, please let me know

Thanks

Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 40,170
Experience: Extensive knowledge in a very wide range of subjects
Verified
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Richard
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 40,170
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Experience: Extensive knowledge in a very wide range of subjects

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