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I just connected my Cannon Power Shot SX30IS to my Dell

Customer Question
I just connected my...

I just connected my Cannon Power Shot SX30IS to my Dell laptop. The computer acknowledged that the camera was setup. I need to know how I use the camera with Windows 10.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It is a Cannon Power Shot SX30IS. It is near 5 years old.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I plugged the camera to my laptop, booted up the computer, the message that it had opened the camera, but this was while the computer was still booting up and I could not read the hook-up message.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Just how to locate and transfer jpeg files from the camera to my hard drive.

Submitted: 10 months ago.Category: Camera and Video
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Answered in 1 minute by:
9/22/2017
Camera and Video Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

With the camera connected, press the widows key and E

Windows file manager opens. Click on This PC, then look under devices and drives

Click on the camera and you will see the photos in a folder called DCIM for you to copy to your computer

Let me know how you go please

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