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Put film in instaxmini 9 backwards...how can i get it out.

Customer Question
Hello...put film in instaxmini...

Hello...put film in instaxmini 9 backwards...how can i get it out

Technician's Assistant: What's the make/model of your camera? How old is it?

So the fingerprint is facing me

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

New camera. 12 year olds birhtday. she put film in ..opened cover ..put film in ...dont' think she matched up the yellow lines...it is flipped around the wrong way ...yellow is up just flipped over.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

There is no error message...take a picture and film picture doesnt come out..think film is loaded incorretly

Submitted: 11 months ago.Category: Camera and Video
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Answered in 3 hours by:
9/21/2017
Camera and Video Technician: Christopher Bessler, Engineer replied 11 months ago
Christopher Bessler
Category: Camera and Video
Satisfied Customers: 1,756
Experience: 10 years working as a Video Network Engineer
Verified

Have you opened up the back and tried to simply, gently remove it? You are not trying to salvage the current film or any of the photos, are you? Because that isn't going to happen. If the film is put in 'backwards' (I don't think it is, because I don't know how the back cover could have been fully closed if the film were completely backwards), or it is just not lined up, or askew, then the likelihood is you have an alignment issue. You CAN take it to a shop to have them open it up and remove all the film, but you could probably get it out without damaging the camera.

Is it stuck? Let me know...

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