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My canon power shot sx30 is shows a lens error, and the

Customer Question
My canon power shot...

My canon power shot sx30 is shows a lens error, and the camera will not zoom in or out.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It is a canon sx30 is about 4 years old (or less)

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I was taking pictures of grizzly bears. Trouble shooting is remove battery and SD card and then replace....then contact you :)

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Camera was not dropped

Submitted: 11 months ago.Category: Camera and Video
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Answered in 3 minutes by:
9/21/2017
Camera and Video Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts
Thank you

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