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AnswersByEric, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 4802
Experience:  I have over 10 years of electronics support and software development.
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Had virus in computer,lost program in cleanout. Cann't find

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Had virus in computer,lost program in cleanout. Cann't find my solution disk to reprogram
JA: What's the make/model of your camera? How old is it?
Customer: Power Shot A2000 IS we have had it for a while, 5-8 yr.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I tried to download pictures, computer couldn't find camera.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: No

Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

  • The offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept a request for one if you wish, but you do not have to.
  • Please keep this browser open, so that we do not lose contact. If you close it, open your email to find links back to this question.
  • I will continue helping you until your question is 100% answered, please ask as many follow up questions as you want to.

Good afternoon! What you need is to download and install the correct software and drivers, which I am going to link you to below. Please take two seconds to rate my service before you leave today at the top of this page. Remember it is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future:

DOWNLOAD THE SOFTWARE BY CLICKING HERE. Once you download it, and install it, then reboot your PC and plug your camera into it.

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