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Had virus in computer,lost program in cleanout. Cann't find…

Had virus in computer,lost...

Had virus in computer,lost program in cleanout. Cann't find my solution disk to reprogram

Technician's Assistant: What's the make/model of your camera? How old is it?

Power Shot A2000 IS we have had it for a while, 5-8 yr.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I tried to download pictures, computer couldn't find camera.

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Answered in 6 minutes by:
9/20/2017
AnswersByEric
AnswersByEric, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,209
Experience: I have over 10 years of electronics support and software development.
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Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

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Good afternoon! What you need is to download and install the correct software and drivers, which I am going to link you to below. Please take two seconds to rate my service before you leave today at the top of this page. Remember it is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric

DOWNLOAD THE SOFTWARE BY CLICKING HERE. Once you download it, and install it, then reboot your PC and plug your camera into it.

AnswersByEric
AnswersByEric, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,209
Experience: I have over 10 years of electronics support and software development.
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