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Joe AV
Joe AV, Engineer
Category: Camera and Video
Satisfied Customers: 66
Experience:  Technical Support Infrastructure and Network engineer
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I can't get my camera to open, CoolpixS6800, I wanted to

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I can't get my camera to open
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: CoolpixS6800
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I wanted to download my pictures to my computer .I had plugged it into my mac with a uSB
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: no

Hello and Welcome. My name is ***** ***** I would like to assist you with this issue. Are you having and issue with the lens popping out?

Customer: replied 29 days ago.
Customer: replied 29 days ago.
I unplugged it from a USB and when I went to open the camera the lens won't come out and it won't turn on
Customer: replied 29 days ago.
are you going to help me?

I've experienced this before with many coolpix cameras. Sometimes the lens can get stuck if a little piece of sand is caught. Try this please: Put slight pressure on the lens then turn the camera on. You may feel the lens try to come loose and have to slightly maneuver it to come out all the way. Please let me know if that works.

Customer: replied 29 days ago.
I can't get the camera to turn on at all and the lens did not pop out

Ok. Does it even make noise? New batteries installed?

Customer: replied 29 days ago.
no and no
Customer: replied 29 days ago.
could I have done damage when I plugged the usb into the computer?

Usually the USB is safe and won't cause damage when plugging into a computer. But sometimes people try to plug the USB into an HDMI port on a computer by mistake which can cause an electrical issue. Has the battery been charged?

If it does not make a noise or show any sign of life, that indicates a power problem. This could be a bad battery or an electrical issue with the camera.

Customer: replied 29 days ago.
i will try to check the battery. may have to recharge
Customer: replied 29 days ago.
thank you
That would be my first suggestion. Then if it doesn't hold a charge a replacement battery for this model is not expensive.
Please feel free to give me a rating if you fee I've provided you with great assistance and feel free to continue chatting if you have any follow up questions.
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