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I have a moultrie mcg12597game camera. It has been a great…

Customer Question
I have a moultrie...

I have a moultrie mcg12597game camera . It has been a great camera but it uses up batteries now real quick and when i put a SD card in it says "no SD card" ...I have bought several different kinds and it just will not work. This last time I put the card in ...it didnt say that ...but then i took only one picture....so do you know anything I can try to get it up and going again?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Model MCG 12597 and it is about 3 years old

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

All i do is change the batteries and buy new SD cards

Submitted: 8 months ago.Category: Camera and Video
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Customer reply replied 8 months ago
it is a panoramic 150
Answered in 2 hours by:
9/19/2017
Camera and Video Technician: Dan, Master Tech and Repair Facility Trainer replied 8 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: Camera and Video
Satisfied Customers: 7,480
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. Sorry to hear you're having trouble with your camera. I have a few questions so I can figure out what the problem is...

1. What size SD card are you using?

2. What kind of batteries?

3. When you install new batteries, how many days does the battery menu tell you are left?

4. Have you updated the camera's firmware?

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Customer reply replied 8 months ago
Right now a 8gb I have tryed several.., Energizer an Duracell both !! I can't remember but it was a lot !!! I think it's killing the batteries because it's not going to sleep since it says no S D card !!. No I have not updated!
Camera and Video Technician: Dan, Master Tech and Repair Facility Trainer replied 8 months ago

Make sure you're using regular alkaline batteries. Energizer and Duracell are fine. They need to be fresh from the store, and you should replace all of them at once. If you're using fresh Duracell and replacing them all at once, then yes I agree that the SD card is causing the battery to drain.

I think you should go into the menu and reset the unit to default settings. Have you already tried that? Go ahead and try now.

Dan

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