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Hen, I am trying to import my photos from m lumix camera…

Customer Question
I am trying to...

I am trying to import my photos from m lumix camera onto my computer and they won't import. I have tried taking the battery and memory card out but it doesn't help.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just this time

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No thats it

Submitted: 10 months ago.Category: Camera and Video
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Answered in 1 minute by:
9/19/2017
Camera and Video Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
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Hi there and welcome

Are you on a windows or mac computer and which version?

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Customer reply replied 10 months ago
Mac computer and since I came back from holiday on Saturday - I want to import my photos.
Customer reply replied 10 months ago
Is it going to cost me £22?
Camera and Video Technician: Richard, Technician replied 10 months ago

Thanks

Make sure the memory card is in the camera, and the batteries and it is turned on.

Then connect the camera.

Once done, open Finder on the Mac, under under your devices, tell me what is listed there please

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Customer reply replied 10 months ago
I can't find devices in Finder
Camera and Video Technician: Richard, Technician replied 10 months ago

You will see it on the left where it says Macontosh HD, DVD drive ect.

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Customer reply replied 10 months ago
Cant see it
Camera and Video Technician: Richard, Technician replied 10 months ago

What is listed there?

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Customer reply replied 10 months ago
I have gone into finder and it say All my files, iCloud drive, air drop, applications, desktop, documents and downloads
Camera and Video Technician: Richard, Technician replied 10 months ago

Ok you are still looking in the wrong place.

It is on the left, under Macontosh HD

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Customer reply replied 10 months ago
It comes up as Lumix
Camera and Video Technician: Richard, Technician replied 10 months ago

Good, so that is the camera, you can now click on it and there you access your photos (under the folder DCIM)

You can copy these to anywhere on your Mac (eg: Desktop ect)

Let me know how you go please

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