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I have a Lumix LX-100 camera. I am using a Metz 26 AF-2

Customer Question
I have a Lumix...

I have a Lumix LX-100 camera. I am using a Metz 26 AF-2 flash. All my photos exposed with the flash firing are about 80% on the top under exposed (very dark) while the 20% on the bottom are fine. Please let me know if I need to adjust any settings, or if this flash is not compatible with the LX100 camera. The flash is rated suitable for Olympus/Panasonic. Thank you

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Panasonic (Lumix LX100 purchased about 10-11 months ago.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Bought the flash a few weeks ago and having this problem from the beginning

Submitted: 9 months ago.Category: Camera and Video
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Answered in 7 hours by:
9/19/2017
Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,152
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

Have you tried using the menu to do a factory reset of all settings?

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Customer reply replied 9 months ago
YOU CHARGED ME BUT HAVE NOT PROVIDED AN ANSWER. PLEASE DO SOYHANK YOU
Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

I need more information first.

I sent you a request for information.

Did you get it?

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Customer reply replied 9 months ago
NOTHING YOU SENT GIVES ME A ANSWER TO MY QUESTION. EITHER SEND ME YOUR ANSWER OR REFUND THE FEE YOU CHARGE ME. YOUR WEBSITE IS HORRIBLE, IT SAID CLICK HERE FOR THE ANSWER WHICH ONLY BRINGS YOU TO YOUR ADVERTISEMENT PAGE. (NO ANSWER) AND THEN OFFERS TO DISCUSS ON THE PHONE AT AN ADDITIONAL FEE OF $26.00. UNLESS I GET YOUR REPLY WITHIN THE NEXT 24 HOURS, I WILL REQUEST PAYPAL TO REVERSE THE CHARGE.
Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

In order to answer your question I first require more information.

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Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

I am a user of this site just like you and I have nothing to do with billings or accounts. I only answer the questions here.

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Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

For any account queries please contact customer services.

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Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

In order to assist you with your camera question, I first need to know:

Have you tried using the menu to do a factory reset of all settings?

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Customer reply replied 9 months ago
all your questions were answered in my first email, The first thing II did was to check the menu to adjust any settings, if needed, I am an experience camera user. I also called Metz who advised me to set the shutter speed at 126 or 250, which made no difference. I am not dumb, besides I was asking you the question and expected a professional answer. I was not looking to investigate myself by checking the menu, doing this, why would I need you. Why would I agree to call and pay an additional $26 above the $31 you already changed my Amex card and (not Paypal as originally mentioned in my last response.
Camera and Video Technician: Pete, Electronic Engineer replied 9 months ago

You can ignore any automated offers that may pop up - they are sent by the website not by me.

For any account queries please contact customer services- I have no insight into billing or accounts.

I did not receive any email from you. I only receive replies on your question page and I have not yet seen a reply from you regarding my request for more information..

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Customer reply replied 8 months ago
Pete,
Just look on this blog. I have answered all your questions but do not see your reply. This is the blog that comes up when I click on the "icon" to get your answer.
Thank you
Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

I don't know what blog you are referring to. I do not see any blog.

I can only see your question page, where you have asked a question and I have responded asking for more information.

Again, for the third time(!) here is the question that I need you to answer:

Have you tried using the menu to do a factory reset of all settings?

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Customer reply replied 8 months ago
PeteI just sent a copy of your last email and the blog I was talking about. It appears you do not see everything i wrote. I sent it to "*****@******.***. If this is incorrect please email me your email address and I will resend it. You will note all your questions were answered but I cannot find your reply anywhere. Lets get this resolved ASAP.
Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

As I said previously I do not receive any emails.

I do not receive anything that you send to***@******.***.

You must reply here.

I have asked you the same question three times and you have ignored it.

We appear to be having severe communication difficulties so I will opt out now.

Good day.

Pete.

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Customer reply replied 8 months ago
Pete,Is opting out the only answer you can give? and/or is it so hard for you to contact your support team and get copies of all correspondences sent by me including all answers to your questions? How about giving me an email address I can send direct to you which has all the information you are asking for. Or, is it possible you cannot find an answer to my problem. If this cannot help to resolve the communication problem, then the next step will be to send a copy of the blog to my credit card company which contains all your emails and my reply emails and have the charges reversed as no where is even a hint of a reply to my problem. For the record I found your last email very insulting.
Customer reply replied 8 months ago
Further to me above mail. All responses were not sent to***@******.***, they were sent on this form as you have asked for. I made a copy of all the correspondence between you and me and for the first time sent it to the support address mention above
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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,152
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Experience: Over 16 years of experience installing and repairing electronics.

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