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It doesn't recognize the cf card. Also, on startup the clean…

Customer Question
It doesn't recognize the...

It doesn't recognize the cf card. Also, on startup the clean mode is not displayed and then it goes to the cheat screen. When i press the menu button it goes to menu. When I close the menu it goes back to the cheat screen. Also, it either flashed "busy" or cf problem when I try to take a picture

Technician's Assistant: What's the make/model of your device? How old is it?

Canon 7d

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. Ive changed the cf card and removed the battery

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I guess that sums it up

Submitted: 11 months ago.Category: Camera and Video
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Answered in 2 hours by:
9/17/2017
Camera and Video Technician: Russell A., Camera and Video Technician replied 11 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,324
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

check inside the memory card slot with a flashlight and a magnifier (if necessary) to see if any pins are bent. A missing pin will keep the camera from reading the card and cause random errors in camera operation. Please let me know what you find. It is possible to use a non-conducting probe, like a plastic or wooden toothpick to straighten them. Please let me know the result since we will need to determine what service, if any, is necessary.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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Camera and Video Technician: Russell A., Camera and Video Technician replied 10 months ago

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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Customer reply replied 10 months ago
I've tried to straighten out the two pins that are bent. Nothing seems to work and I'm afraid of messing it up further. I probably need to have an expert fix it
Camera and Video Technician: Russell A., Camera and Video Technician replied 10 months ago

I am inclined to agree. In some cases where the pins are not badly bent it is possible for a user to achieve a solution without too much effort. From your description, with a unit of this quality, Canon service is your best option. You can set up a repair with Canon at the link below:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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