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I was hired to run a canon eos c300 and couldn't unlock the…

Customer Question
Hi, I was hired...

Hi, I was hired to run a canon eos c300 and couldn't unlock the menu to make adjustments to the settings. How do I unlock the menu?

Technician's Assistant: What's the make/model of your camera? How old is it?

It's a canon EOS, c300. It's fairly new. Not my camera as I was helping out a friend. The last person who used it locked the menu and non of the techies, including myself, could figure out how to unlock it

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Nothing popped up. When I hit the menu button to make changes to the lighting/f-stop/iso, it wouldn't let me cycle through any settings. I looked all over the camera to see if there was a hard lock button and I didn't see anything. I shut the camera on and off but didn't see "unlock" button.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Only that I've worked with canon cameras for years and never encountered this. The last person to run these cameras had been fired so the dept. manager thought the cams may have been tampered with.

Submitted: 11 months ago.Category: Camera and Video
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Answered in 4 hours by:
9/17/2017
Camera and Video Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,937
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I think that a factory settings reset would be best for this problem.

The 'Cinema Lock' mode locks out other settings, but does not disable them... the question is, can you get into Menu then into

the 'spanner' or 'wrench' tab, then choose RESET, then choose All Settings, and confirm that?

If not, try removing the batteries from the camera for overnight.

Let me know how it goes, and I will advise you further as needed.

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Camera and Video Technician: Russell H., Service Tech replied 11 months ago

Also let me know: when you turn it On, does the first screen match the first screen in this 'Canons own official simulator of the C300 operation':

https://learn.usa.canon.com/resources/articles/Simulators/c300.shtml

esp., does it say STBY

at the top of the screen, or something else, or is STBY not there at all but nothing in its place?

Let me know so I may advise you further.

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Customer reply replied 11 months ago
Hi, I'll try the battery removal. I can get into the menu but can't get to any settings.
Camera and Video Technician: Russell H., Service Tech replied 11 months ago

OK. Let me know how that approach goes, please.

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