Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a camera that is under warentee and needs repair,

Customer Question
I have a camera...

I have a camera that is under warentee and needs repair

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Panasonic DMC- ZS50 Digital I bought it refurbished at B&H in Feb 2017

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just stopped working, "error" signal This is the second time this has happened since February I already sent it in for a repair once I am wondering if the camera is damaged and if I should trade it in for another camers

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That is it

Submitted: 11 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 1 hour by:
9/17/2017
Camera and Video Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 22,213
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Camera and Video Question
Camera and Video Technician: Josh, Technician replied 11 months ago

It is possible that the camera was not refurbished properly and that is why you need to send it in a couple of times.

I would recommend that you send it in again because it is under warranty.

Ask Your Own Camera and Video Question
Camera and Video Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 22,213
22,213 Satisfied Customers
Experience: 10+ years

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,259 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a Panasonic Lumix ZS50, bought in 10/2017. My screen
I have a Panasonic Lumix ZS50, bought in 10/2017. My screen cracked and I would like to replace the screen. Approximately how much will it cost to get it replaced? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My DMC-ZS50 camera gotten wet. The camera is dead. Can this
My DMC-ZS50 camera gotten wet. The camera is dead. Can this be fixed? … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a panasonic camera model DMC-ZS50. The connection
I have a panasonic camera model DMC-ZS50. The connection cable does not fit into the port. It's too large. I have had this camera for a few months but this is the first time I have tried to use it. Co… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I bought DMC-ZS50 camera from Amazon on March 8, 2017,
I bought DMC-ZS50 camera from Amazon on March 8, 2017, didn't use it til I was out of the country in April and May. Camera works for 1 or 2 pictures then says system error (O.I.S.) or else turn camera… read more
Louie
Louie
Camera and Video Technician
Associate Degree
547 satisfied customers
On Feb 26th I sent a Panasonic Lumix DMC-TZ3 Serial 3FH7JD08696
On Feb 26th I sent a Panasonic Lumix DMC-TZ3 Serial 3FH7JD08696 camera to the Panasonic Exchange Center in McAllen Texas for repair of a lense problem Case#311-447-45 and I am wonder what the repair m… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Hello,my name isXXXXX and I live in Brisbane Australia.
Hello,my name isXXXXX and I live in Brisbane Australia. On the 13th August 2012 I bought from B & H Photo Video and Pro Audio Ninth Avenue New York USA a Panasonic HC- X900M High Definition Video Came… read more
JackE
JackE
Owner
Associate of Arts in Photography
582 satisfied customers
Panasonic Lumix DMCTZ3 7.2MP Digital Camera, LENS COVER
Panasonic Lumix DMCTZ3 7.2MP Digital Camera, LENS COVER OPENS BUT SHUTTER STUCK SHUT. WHAT CAN I DO TO FIX IT?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
Panasonic DMC-TZ3 says, "please turn camera off and then turn
Panasonic DMC-TZ3 says, "please turn camera off and then turn on again." Has done it occasionally, but now it's doing it so much the camera is almost unuseable.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Lumix DMC-ZX1 silver camera, serial number FO9HA001250
I have a Lumix DMC-ZX1 silver camera, serial number FO9HA001250 bought via Camerabox on 13/04/2010. I should be under a 2nd - 3rd year warranty covered by yourself and Camerabox. This camera has alrea… read more
pdhar2011
pdhar2011
2 satisfied customers
hi i bought a panasonic Lumix DMC-FZ35 in feb 2010, and used
hi i bought a panasonic Lumix DMC-FZ35 in feb 2010, and used it with satisfaction until 2 weeks ago when it stopped working - just would not turn on. i changed the battery but the problem persists. an… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
Hi - I have a Panasonic DMC-TZ11 that does not focus and the
I have a Panasonic DMC-TZ11 that does not focus when switched on and displays the following message "please turn camera off & then on again". The lens does not retract when switched off. When switched… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Lumix DMC-TZ6 which has unfortunately been damaged,
I have a Lumix DMC-TZ6 which has unfortunately been damaged, its shutter has been pushed in so that it no longer works, the shutter remains slightly open and will not move. Please can you give me an e… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I dropped my Panasonic DMC-TZ5 and now the shutter stays open
I dropped my Panasonic DMC-TZ5 and now the shutter stays open and won't close. I can still take pictures and view them but would like to know if this will affect my photo quality and if I should (or c… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Panasonic DMC-TZ3. When I turn it on it gives the
I have a Panasonic DMC-TZ3. When I turn it on it gives the message "PLEASE TURN CAMERA OFF THEN ON AGAIN." Looking in the manual says that "Force has been applied to the lens." Online informs me that … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
Hi I have a Panasonic Lumix DMC-LC80. Just recently it stopped
Hi I have a Panasonic Lumix DMC-LC80. Just recently it stopped working. The lens got stuck out I thought it was the batteries and I replaced them. I put the new battereis in and the camera flashed on,… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Panasonic Lumix DMC-F53. When I turn it on it goes
I have a Panasonic Lumix DMC-F53. When I turn it on it goes to Intelegent Auto , but out of focus. I then try and use the zoom and get a message on sreen "please turn off camera and then on again but … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
My Panasonic Lumix DMC-TZ3 all of a sudden cannot be used.
My Panasonic Lumix DMC-TZ3 all of a sudden cannot be used. When we turn it on the message "PLEASE TURN CAMERA OFF AND THEN ON AGAIN" comes on the screen and does not go off and no buttons or switches … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I dropped my Panasonic Lumix DMC-TZ3. Now when I turn it on,
I dropped my Panasonic Lumix DMC-TZ3. Now when I turn it on, it tries to open the lense, but it can only partially open and it then closes immediately. I can see where the impact has caused an impinge… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x