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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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How do I prevent duplicate pictures from coming into my

Customer Question

how do I prevent duplicate pictures from coming into my apple?
JA: What's the make/model of your camera? How old is it?
Customer: Canon EOS 1100. 2012
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: on the card there is only 1 photo. do you think it the MAC?
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
If there is only one picture on the camera's memory card now, I suspect either the others have been transferred to the Apple computer you have, or else the other pictures are in another folder on the memory card (doubtfully.)

If there are multiple pictures on the Apple, do you want instructions on eliminating the duplicate ones? or do you want to prevent future duplicate picture downloads from the camera (and if so, what camera download software do you use) ?

Customer: replied 1 month ago.
Both, preferably future duplicates
Customer: replied 1 month ago.
hello are you there
Expert:  Russell H. replied 1 month ago.

Try using the Photos Duplicate Cleaner app, available from the iTunes Store:

https://itunes.apple.com/us/app/photos-duplicate-cleaner/id592704001?mt=12

And as for preventing it in future... that depends upon what program window opens when you connect your Canon EOS camera to download pictures. Give me that program windows title (the text at the top of the window that opens) and I will instruct you as to the settings change (if any) that will eliminate duplicate downloading.

Customer: replied 1 month ago.
my card will not be charged more than 5 dollars
Expert:  Russell H. replied 1 month ago.

That's OK... but, I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

- - - Have I answered your question fully? or do you need instructions for preventing duplicate pictures in future?

Customer: replied 1 month ago.
I need instructions on preventing duplicates
Expert:  Russell H. replied 1 month ago.

OK. What program window opens when you connect your Canon EOS camera to download pictures. Give me that program windows title (the text at the top of the window that opens) ?

Customer: replied 1 month ago.
there is no window program, I think I need to call an apple tech
Expert:  Russell H. replied 1 month ago.

'Program window' on the screen of your Apple computer, I mean, not 'Windows' as in PC.

Do you still prefer that I Opt Out of this case?