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I sent my camera for repair...you got back Quickly. I said…

Customer Question
I sent my camera...

I sent my camera for repair...you got back Quickly. I said fix it. Now I go to web site you request and get many choices. I'm a stockholder and a Canon fan, but I need my camera back and am happy to pay. Repairid RNC03815 Ralph Siefken Zip 17353 Thank You

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

I sent my camera for repair Repair id RNC03815 I said fix it. Now I'm told to go to a web site and I have a dozen choices none of which help me. I'm a stockholder and a fan of Canon. I need my camera and am happy to pay please help. Ralph Siefken zip 17353

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac...Firefox

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just tryed to use canon.com/repair as directed

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I'm just an old guy with limited computer skills just wanting to get my camera back

Submitted: 11 months ago.Category: Camera and Video
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Answered in 17 minutes by:
9/16/2017
Camera and Video Technician: R Kresslein,
 replied 11 months ago
R Kresslein
Category: Camera and Video
Satisfied Customers: 1,313
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Camera and Video Technician: R Kresslein,
 replied 11 months ago

Sir, this is not Canon support, this is JustAnswer, a tech support company. However, I may be able to help you navigate the Canon repair website that is giving you trouble. What is the site they said you should go to?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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