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Nikon 70-200 won't focus. AF or manual. Have tried it on my…

Customer Question
Nikon 70-200 won't focus...

Nikon 70-200 won't focus. AF or manual. Have tried it on my d7200 and d90

Technician's Assistant: What's the make/model of your camera? How old is it?

Nikon D7200. About 3 years old

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

It just quit focusing as i was shooting my Grandsons football game. I have tried cleaning contacts on lens

Submitted: 11 months ago.Category: Camera and Video
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Answered in 1 minute by:
9/14/2017
Camera and Video Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
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Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

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Customer reply replied 11 months ago
does not work
Customer reply replied 11 months ago
It acted like it tried to focus once but did not focus. Tried manual focus to no avail
Camera and Video Technician: Richard, Technician replied 11 months ago

Thanks

Clean the contacts on the Lens using a eraser, the contacts are the copper pins

then try it please

Let me know the results please

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Customer reply replied 11 months ago
no luck I can hear the motor trying to focus but it does not focus
Customer reply replied 11 months ago
i have an 18-200 lens that i can attach to same body and it focuses
Camera and Video Technician: Richard, Technician replied 11 months ago

Thanks

It is the internal lens gear assembly that has faulted, it is the only cause left

I am really sorry about this and you are going to have to return the Lens to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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