Camera and Video
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Hi there and welcomeCan you remove the battery please then hold the shutter button down for 60 seconds then release.Wait 5 minutes, put the battery back in and turn it on.Tell me please if it now operates correctlyThank you
Clean the contacts on the Lens using a eraser, the contacts are the copper pins
then try it please
Let me know the results please
It is the internal lens gear assembly that has faulted, it is the only cause left
I am really sorry about this and you are going to have to return the Lens to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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