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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I recently bought a Sony video camera and have tried to

Customer Question

I recently bought a Sony video camera and have tried to download "My Memories" into windows 10. No luck.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: hdr cx-405
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one month. haven't tried any trouble shooting. Site tells me the lineas are busy. try later....
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Richard Hill replied 1 month ago.

Hi,

Is it the Sony PlayMemories software that you're are trying to install on your Windows 10 PC?

What problem or errors are you experiencing?

Best Regards,

Rich

Expert:  Richard Hill replied 1 month ago.

Hi,

Do you require any further assistance?

Best Regards,

Rich