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crash2199
crash2199, Technician
Category: Camera and Video
Satisfied Customers: 20201
Experience:  10+ years
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I have an MG5700 printer. Lately it's been requiring

Customer Question

I have an MG5700 printer. Lately it's been requiring intervention saying the the paper size is not what is loaded. I am only using stock paper. How d I fix this?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MG5700 series WS And I got it right after it came out, about a year.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Make sure the paper is in the tray properly, then press ok when it asks if it should print on the paper in the tray. I say yes
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 month ago.
Category: Camera and Video
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.