Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I put a new battery in my sp 720 but all I get is a purple…

Customer Question
I put a new...

I put a new battery in my sp 720 but all I get is a purple screen or static and lit wont even turn off

Technician's Assistant: What's the make/model of your camera? How old is it?

About 4 years olf it an sp 720 uz

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

None really none of the buttons seem to work

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Cant even get it to turn off

Submitted: 11 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 3 hours by:
9/10/2017
Camera and Video Technician: Russell A., Camera and Video Technician replied 11 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,333
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Try a hard reset:

Remove the battery, memory card (if installed) and disconnect any usb cables. Press and hold the power button for 10 seconds . Allow the camera to sit idle for 30 minutes. Press and hold the power button for 10 seconds. Reinstall the battery without the memory card and try to power on. If there is no response, plug in the USB cable and connect the camera to the computer and note any activity.

Please let me know the result.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,333
6,333 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,333 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I attached a new tamron lense on my Canon Rebel SL1 and now
I attached a new tamron lense on my Canon Rebel SL1 and now the camera will not turn off? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
JUST BOUGHT A USED OLYMPUSSP-815UZ AND I TURN IT ON AND THE
JUST BOUGHT A USED OLYMPUSSP-815UZ AND I TURN IT ON AND THE ZOOM LINS GOES OUT BUT THE SCREEN MONATOR DOES NOT COME ON … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The camera says that the 'card cover door is open but it is
The camera says that the 'card cover door is open but it is not. Also, the memory card does not stay clipped down. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My cool pixp520 does not respond new battery. the on button
My cool pixp520 does not respond new battery. the on button is lit but no response from camera … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Olympus sp 810uz camera that I haven't used in a
I have a Olympus sp 810uz camera that I haven't used in a year. I charged the battery, the camera will not power on. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
After transferring all card-stored pics and videos to my PC,
After transferring all card-stored pics and videos to my PC, my SP-800UZ screen is all white with very faint verticle lines. Said another way, I'm getting no information from the view screen on the ca… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,333 satisfied customers
I was formatting a memory card in a Casio Exilim EX-ZS20 camera,
I was formatting a memory card in a Casio Exilim EX-ZS20 camera, whiles waiting for the busy Please wait message to disappear from the monitor screen, the whole camera froze and the screen went blank … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My 6 year old Panasonic Lumix zr1 was working fine until recently:
My 6 year old Panasonic Lumix zr1 was working fine until recently: first the image through the viewfinder was all in shades of purple. Now I can't see an image through the viewfinder. Can you help?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Nikon Coolpix s4000 My camera is 16 months old and was
Nikon Coolpix s4000 My camera is 16 months old and was working fine last week. When I tried to turn it on today a black screen with a purple across the top appears . If I push the button to take a pic… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
hi, do you have a minute to help me understand what might be
hi, do you have a minute to help me understand what might be the issue i am having with my camera?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a SP-600UZ, which I love. Unfortunately, the last couple
I have a SP-600UZ, which I love. Unfortunately, the last couple of times I have used it, there have been some major malfunctions. It seems to be shutting off mid picture a lot and eating batteries at … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My screen has developed problem. When turning on screen turns
My screen has developed problem. When turning on screen turns green and yellow then wont turn off,… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a sony handycam hdr-xr150. My cam does not stay on,
I have a sony handycam hdr-xr150. My cam does not stay on, it just shut off on its own on battery power or plugged in an ac outlet. It all started two weeks ago. It started acting up and the image was… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My Olympus digital camera, Model #SP-55OUZ will not take pictures
My Olympus digital camera, Model #SP-55OUZ will not take pictures after being dropped. I would like to know about having it repaired. Jean Rivers… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,333 satisfied customers
hey i have a sony cybershot camera that i have only had for
hey i have a sony cybershot camera that i have only had for about 4 months i can charge the battery which is a k battery if that matters for a whole day but when i put it in the camera and turn the ca… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have an Olympus SP-500UZ and it eats batteries like theres
I have an Olympus SP-500UZ and it eats batteries like there's no tomorrow. They last less than 24 hours. Camera turns on runs perfectly and I take my pictures and turn it off. It shuts down, but the n… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
My Nikon d60 is acting really weird. I have it on manual and
My Nikon d60 is acting really weird. I have it on manual and yet it won't take a photo, it insists that a flash be used. When I try pressing the button nothing happens, although i do here a sort of ra… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a Canon A75 powershot. None of the controls will do
I have a Canon A75 powershot. None of the controls will do anything, it will take a picture but you cannot scroll from shot to shot or even delete. The light on the front stays lit and the red light o… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,333 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x