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MY CAMERA SAYS OFFLINE. IF MY BATTERY IS DEAD CAN THIS BE…

Customer Question
MY CAMERA SAYS OFFLINE...

MY CAMERA SAYS OFFLINE. IF MY BATTERY IS DEAD CAN THIS BE THE CAUSE?

Technician's Assistant: Can you describe your network setup (devices and cables used)?

I HAVE THE WIRELESS CAMERA

Technician's Assistant: What happened right before this popped up?

I WENT TO LOOK AT MY CAMERA AND IT SAYS THE ARLO DEVICE IS OFF LINE.

Technician's Assistant: What troubleshooting have you tried?

NONE I AM NOT THAT GOOD WITH THESE DIVECES. CAN A DEAD BATTERY CAUSE THIS?

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

IT SAYS TO MAKE SURE IT IS IN MOBILE COVERAGE.

Submitted: 11 months ago.Category: Camera and Video
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Answered in 2 hours by:
9/8/2017
Camera and Video Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 22,328
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Camera and Video Technician: Josh, Technician replied 11 months ago

Yes, a dead battery can cause this issue.

Please charge the battery or replace the batteries (if it has replaceable batteries)

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Camera and Video Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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