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crash2199
crash2199, Technician
Category: Camera and Video
Satisfied Customers: 20241
Experience:  10+ years
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MY CAMERA SAYS OFFLINE. IF MY BATTERY IS DEAD CAN THIS BE

Customer Question

MY CAMERA SAYS OFFLINE. IF MY BATTERY IS DEAD CAN THIS BE THE CAUSE?
JA: Can you describe your network setup (devices and cables used)?
Customer: I HAVE THE WIRELESS CAMERA
JA: What happened right before this popped up?
Customer: I WENT TO LOOK AT MY CAMERA AND IT SAYS THE ARLO DEVICE IS OFF LINE.
JA: What troubleshooting have you tried?
Customer: NONE I AM NOT THAT GOOD WITH THESE DIVECES. CAN A DEAD BATTERY CAUSE THIS?
JA: Anything else you want the Network Expert to know before I connect you?
Customer: IT SAYS TO MAKE SURE IT IS IN MOBILE COVERAGE.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Yes, a dead battery can cause this issue.

Please charge the battery or replace the batteries (if it has replaceable batteries)

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.