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I have a panasonic lumix camera that I am trying topper to…

Customer Question
I have a panasonic...

I have a panasonic lumix camera that I am trying topper to an iPhone and the screen is stuck in "enter pin code". I cannot get out of it. Plus--I have been trying to figure this pairing out for a couple of hours with no luck. Thanks

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

DMC-ZS40 which machine

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I haven't tried anything. Guess I could take the battery out of the camera. I just got this screen about 10 minutes ago.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Yes--if I get out of the screen I would like him to help connect to my iphone

Submitted: 11 months ago.Category: Camera and Video
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Answered in 7 hours by:
9/7/2017
Camera and Video Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me how it now functions please.

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Customer reply replied 11 months ago
Had company last night so couldn't talk--it was the camera that was stuck -not the phone. I took the battery out of the camera and now it is working. Just can't pair it with phone.
Camera and Video Technician: Richard, Technician replied 11 months ago

ok, pleaswe do the last instructions I gave you and tell me if it now pairs with the phone please.

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Customer reply replied 11 months ago
nothing happened
Camera and Video Technician: Richard, Technician replied 11 months ago

ok.. when you say nothing happened, what exactly do you mean? What happened when you tried to connect it?

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Customer reply replied 11 months ago
I couldn't connect--do I need to set the camera to something
Camera and Video Technician: Richard, Technician replied 11 months ago

yes, it is best you click on my link below

http://www.panasonic.ae/EN/Manuals/southafrica/DMC-TZ60.pdf

Go to page 190 and carefully follow the steps there to connect please as you need to do the steps correctly.

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