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I cannot achieve connectivity from canon power shot g10 to…

Customer Question
I cannot achieve connectivity...

I cannot achieve connectivity from canon power shot g10 to my laptop using the interface cable. the laptop will make the recognition sound but will not do anything elese- like it is frozen. battery re-charged.

Technician's Assistant: How old is your PowerShot?

Approx. 7 years old.

Technician's Assistant: What have you tried so far with your PowerShot?

I have 3 pictures in the camera that will not xfer to laptop. have deleted old pictures.

Submitted: 11 months ago.Category: Camera and Video
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Answered in 23 minutes by:
8/6/2017
Camera and Video Technician: Dan, Camera and Video Technician replied 11 months ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,534
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you using the Canon software to access your camera?

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Customer reply replied 11 months ago
I think so - it has worked every time in the past until today.
Camera and Video Technician: Dan, Camera and Video Technician replied 11 months ago

Okay, what version of Windows are you using?

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Camera and Video Technician: Dan, Camera and Video Technician replied 11 months ago

Still with me?

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Customer reply replied 11 months ago
I was able to connect the camera to laptop by going into the Computer and clicking on Removable Storage. Problem is solved.
Please delete my question and Visa # - Thank you
Camera and Video Technician: Dan, Camera and Video Technician replied 11 months ago

Glad to hear you have the problem resolved. Have a nice day!

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