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I have canon camera with a 400mm lens. The lens dose not…

Customer Question
I have canon camera...

I have canon camera with a 400mm lens. The lens dose not adjust with the adjusting ring etc.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It is a powershot pro1 digital.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

This lens is not original (i think)

Submitted: 6 months ago.Category: Camera and Video
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Answered in 9 minutes by:
8/6/2017
Camera and Video Technician: Russell H., Service Tech replied 6 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,911
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Have you put the camera into Manual Mode? and are you sure Zoom is either not engaged, or is at 1X ?

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Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,068
5,068 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Russell A.

Russell A.

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30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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