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I have canon camera with a 400mm lens. The lens dose not…

Customer Question
I have canon camera...

I have canon camera with a 400mm lens. The lens dose not adjust with the adjusting ring etc.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It is a powershot pro1 digital.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

This lens is not original (i think)

Submitted: 9 months ago.Category: Camera and Video
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Answered in 9 minutes by:
8/6/2017
Camera and Video Technician: Russell H., Service Tech replied 9 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,397
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Have you put the camera into Manual Mode? and are you sure Zoom is either not engaged, or is at 1X ?

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Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,149
5,149 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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