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I have a cannon mg3022 printer. Iam having trouble getting…

Customer Question
I have a cannon...

I have a cannon mg3022 printer. Iam having trouble getting it to scan. error code 5.157.69 what is the problem?

Technician's Assistant: Is there an error code on your MG3022 when you try to scan?

No only on the pc

Technician's Assistant: When did you last update the printer driver software?

Probably a month

Submitted: 8 months ago.Category: Camera and Video
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Answered in 12 minutes by:
8/6/2017
Camera and Video Technician: Russell H., Service Tech replied 8 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,209
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What program or app on the computer, are you using to order the scan operation, please?

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Customer reply replied 8 months ago
cannon pixma 3022 ij scan utility
Camera and Video Technician: Russell H., Service Tech replied 8 months ago

OK. Can you still print, or does printing also fail?

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Customer reply replied 8 months ago
I fixed the problem by re installing the driver
Camera and Video Technician: Russell H., Service Tech replied 8 months ago

That was the sensible thing to do. Thank you for asking your question here.

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Russell A.
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Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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