Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a cannon mg3022 printer. Iam having trouble getting…

Customer Question
I have a cannon...

I have a cannon mg3022 printer. Iam having trouble getting it to scan. error code 5.157.69 what is the problem?

Technician's Assistant: Is there an error code on your MG3022 when you try to scan?

No only on the pc

Technician's Assistant: When did you last update the printer driver software?

Probably a month

Submitted: 11 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 12 minutes by:
8/6/2017
Camera and Video Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,747
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What program or app on the computer, are you using to order the scan operation, please?

Ask Your Own Camera and Video Question
Customer reply replied 11 months ago
cannon pixma 3022 ij scan utility
Camera and Video Technician: Russell H., Service Tech replied 11 months ago

OK. Can you still print, or does printing also fail?

Ask Your Own Camera and Video Question
Customer reply replied 11 months ago
I fixed the problem by re installing the driver
Camera and Video Technician: Russell H., Service Tech replied 11 months ago

That was the sensible thing to do. Thank you for asking your question here.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,247
5,247 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,247 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have error message support 5100. Cannon. Changed ink and
Changed ink and got error message support code 5100. unable to do any thing with system … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The code is B200. CANNON PRINTER, THE SUPPORT CODE IS B200.
the code is B200 JA: Who makes your camera? Customer: CANNON PRINTER, THE SUPPORT CODE IS B200 JA: What Canon model do you have? Customer: MX922 JA: How long has this been going on with your Canon pri… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It's my printer. Cannon MG6620 I see the printer tab now.
Cannon MG6620 I see the printer tab now. Should I switch over? … read more
Eldon
Eldon
BS
216 satisfied customers
I had to reset my pc and now I have lost my printer. it is
Hi Russell, I had to reset my pc and now I have lost my printer. it is an mx890 and I do not have the disk. how do I load the drivers for this printer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Canon mg3022 has a code 1403??? Something about a fine
My Canon mg3022 has a code 1403??? Something about a fine ???? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Cannon MG3500 PRINTER. I want to scan some photos
I have a Cannon MG3500 PRINTER. I want to scan some photos and save them to my computer,for printing later. How do I do that? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a cannon I 560 printer that is no longer working. can
I have a cannon I 560 printer that is no longer working. can it be repaired … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I need the instruction manual for the Canon 3022 printer
I need the instruction manual for the Canon 3022 printer please … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Cannon mg 4200 will not print screen. MG4200. EVERYTHING
EVERYTHING THAT I KNOW ABOUT .NO MATTER WHAT I BRING UP ON SCREEN IT WILL ONLY PRINT A MESSAGE FROM 2 MONTHS AGO … read more
Russell H.
Russell H.
Service Tech
12,747 satisfied customers
I have a cannon mg5420 printer. Despite having good ink
I have a cannon mg5420 printer. Despite having good ink levels, it is suddenly printing as if it's low on ink … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Re: Canon Pixma MX 922. We are unable to scan a document. We
Re: Canon Pixma MX 922. We are unable to scan a document. We keep getting an 'internal error' message. The unit is able to print and copy. Please help. … read more
Russell H.
Russell H.
Service Tech
12,747 satisfied customers
I just put new ink in my printer M922 and now get the
I just put new ink in my printer M922 and now get the following message: "Printer error has occurred. Follow the steps below. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Printer screen "printer error has occor red" I've turned it
printer screen "printer error has occor red" I've turned it off & on, still not working. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new Canon Pixma 5721 printer/scanner. Printing is
I have a new Canon Pixma 5721 printer/scanner. Printing is fine, but will not scan to local PC USB as per set up. What to do? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Please help!Help! I have a Canon Imageprograf 8300s and
Please help! Help! I have a Canon Imageprograf 8300s and it's locked up. When attempting to turn on printer, the printer would do nothing and then give error message 03130031-2f52. "Turn off printer, … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do I fix a Svc Error 5C10 Cannon MP530 Series Printer USB002. I
How do I fix a Svc Error 5C10 Cannon MP530 Series Printer USB002. I filled all my ink cartidges and ther is no light up of them, like no electrical current. My Printer say "Check Printer with a 6A00 i… read more
Louie
Louie
Camera and Video Technician
Associate Degree
546 satisfied customers
Unable to copy finepix cd and dowload my pictures i keep
unable to copy finepix cd and dowload my pictures i keep getting an error i think it was 2005. iam running windows xp edition iuse to be able on my old camer plug into my hp printer and use that. i tr… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I HAVE A KODAK ESSP5 AiO. THE PRINTER WORKS FINE. WHEN I
I HAVE A KODAK ESSP5 AiO. THE PRINTER WORKS FINE. WHEN I TRY TO SCAN I GET TWO WINDOWS. #1 8200 THE Ul FILE IS MISSING #2 ERROR CODE 2106… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x