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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11207
Experience:  8+ years of professional experience
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I have Rebel T6 1300D. I am getting "er30" and "er50" on the

Customer Question

Hi, I have Rebel T6 1300D. I am getting "er30" and "er50" on the screen . The camera will no work on "Auto" mode. Paul
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: EOS Rebel T6 1300D ,
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I did drop it. It worked fine for a day then this. I have taken and downloaded photos in manual mode. I keep getting the e30 and e50 on the screen
JA: Anything else you want the camera expert to know before I connect you?
Customer: No, it has been a fine camera
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
Err30 is a shutter malfunction. Err50 is a more general failure message about electronics in the camera. (Or sometimes, if an incompatible non-Canon lens assembly is on the camera body, it may produce this sort of error.)

If there's any chance your lens mount is dirtied in the slightest, then take a clean, dry, soft cloth, and gently wipe the contacts on both the lens mount and the lens assembly - with the camera Off and the lens dismounted of course - and see if that cures the problem.

How old is the camera? in months or years since you bought it.

Has the camera been dropped onto a hard or not-soft surface, or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?