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I have a sony cybershot camera and trying to load pictures…

Customer Question
I have a sony...

I have a sony cybershot camera and trying to load pictures to my pc

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Dsc-wx80 do not know the age

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This is the first time I have tried to do this

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

? I am not tec savy

Submitted: 11 months ago.Category: Camera and Video
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Answered in 19 minutes by:
8/4/2017
Camera and Video Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 19,276
Experience: Years of experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask if you are using a Windows computer or a Mac OS computer to transfer the photos?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 11 months ago
windows
Camera and Video Technician: Jason Jones, Technician replied 11 months ago

You can simply plug the camera into the computer with a usb cable and turn it on. Once you do that, a "Removable Drive" will appear in the "My Computer" window.

You can then double click the Removable drive icon and double click the DCIM folder. In that folder, will be the pictures that you can transfer.

If you wish, I can remotely connect to your computer and show you how to do this.

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Camera and Video Technician: Jason Jones, Technician replied 11 months ago

On the camera, you must set it to the "Send to computer" option.

Follow the instructions on the following page to do so: http://docs.esupport.sony.com/dvimag/DSC-WX60_WX80_WX200_guide/eng/contents/06/02/04/04.html

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Customer reply replied 11 months ago
I figured it out. Thanks
Camera and Video Technician: Jason Jones, Technician replied 11 months ago

Hello,
I am glad to hear that.

Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

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