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I have a Canon EOS 1100D and I am trying to transfer photo…

Customer Question
I have a Canon...

I have a Canon EOS 1100D and I am trying to transfer photo images to my computer/usb stick. Sometimes it works, but most times,when the camera is switched on and the first image is displayed in the camera viewer and I connect the cable between the camera and the USB port,

Technician's Assistant: How old is your EOS?

The image disappears and no matter what I press the viewer stays blank

Technician's Assistant: What have you tried so far with your EOS?

As I said,I have managed to transfer photos on 3 cards to the PC and USB stick, but I cannot find in the manual any hint of what I have done wrong

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

No, that is the only problem at the moment. Thank you

Submitted: 8 months ago.Category: Camera and Video
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Answered in 12 hours by:
8/4/2017
Camera and Video Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 18,405
Experience: Years of experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 8 months ago
That is fine with me. How do we start this? Bill Bresser
Customer reply replied 8 months ago
I prefer to read the advice.
Customer reply replied 8 months ago
I prefer to read the advice
Camera and Video Technician: Jason Jones, Technician replied 8 months ago

As of right now, are you able to transfer the images?

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Customer reply replied 8 months ago
Of the 7 memory cards I have transferred 3. While I thought I could do the same thing with the next card, it would n't. The first
photo image would show in the camera's screen viewer. As soon as I connected the camera to the USB port with the connecting cable the camera would shut down; i.e. the viewer screen went blank and I could not show any other camera display on the screen. As soon as I disconnect the camera from the computer it would show the image again. I used the same method with the previous cards successfully.
Camera and Video Technician: Jason Jones, Technician replied 8 months ago

So, 3 of the 7 are working. One is not. Did you test the remaining 3 cards?

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Customer reply replied 8 months ago
I have tried all the cards at various times
Camera and Video Technician: Jason Jones, Technician replied 8 months ago

I asked you that question so that I would be able to further troubleshoot. So, how many of the cards work?

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Customer reply replied 8 months ago
Strangely enough, some times a card would transfer, but not at other times. I also realize that I have done the wrong thing on some occasions. It has been a week of trial and error - a case of loosing the lot of an USB stick, but recovering it from another stock. I have also used the camera icon on the monitor and transferred a card successfully, but not every time. I found the "browse files" from the same icon good to transfer all images on one card to the USB stick, but again I could not transfer every card into the window of the camera icon. I hope I explain this somewhat understandably.
Camera and Video Technician: Jason Jones, Technician replied 8 months ago

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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Camera and Video Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 21,729
Experience: 10+ years
Verified

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Russell A.
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Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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