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Russell H.
Russell H., Service Tech
Category: Camera and Video
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Experience:  8+ years of professional experience
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My finepix s4830 gives the error message that the lens is

Customer Question

My finepix s4830 gives the error message that the lens is blocked when it appears clear
JA: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?
Customer: no
JA: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?
Customer: lithium ion
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Probably that means 'mechanically blocked from opening or from extending', rather than optically blocked. The lens assembly senses that it does not respond well to efforts to open or extend, that results in this error message.


How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

- Generally, lens errors of almost any kind are very bad news. In some rare cases, inserting a piece of paper in the crack around the lens assembly, and moving that paper all the way around the circle, can free up a stuck lens assembly and cure a lens error. It's worth trying once, but I would not like to raise false hopes of its getting your camera working again.

And of course, *if* the battery used in the camera is over a year old, then you might possibly have a battery that is getting weak, to weak to drive the lens assembly outward. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

After that, it's a matter of choosing between repair and replace. To access FujiFilm repair:

and a link from that page will also provide the form to include with your packed-up-and-shipped camera for repairing.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

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