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My DMC-as 100is frozen. The screen says System error (zoom)

Customer Question
My DMC-as 100is frozen...

My DMC-as 100is frozen. The screen says System error (zoom)

Technician's Assistant: What's the make/model of your device? How old is it?

LUMIX DMC- ZS100. 10 MONTHS OLD

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

HAPPENED A WEEK AGO. WE'RE ON A TRIP. CAN'T REALLY DO ANYTHING BECAUSE. IT IS FROZEN. CAN'T OPEN SETTINGS. TRIED TURNING ON AND OFF, REMOVING AND REPLACING BATTERY

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

No thanks.

Submitted: 11 months ago.Category: Camera and Video
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Answered in 10 hours by:
8/4/2017
Camera and Video Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,179
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts correctly

Thank you

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