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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11208
Experience:  8+ years of professional experience
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I have a sony digital HD video camera recorder. I charged

Customer Question

I have a sony digital HD video camera recorder. I charged the battery but the device does not turn on when I open the viewfinder
JA: Are there any flashing lights, symbols, or messages on your camera or display screen?
Customer: no- nothing happens. camera is about 3 yrs old and has not been used much...
JA: Have you tried removing and replacing the battery and/or SD card?
Customer: yes
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I will have some questions about the camera's history, after a few recommendations as to what to do:

1. Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

2. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

- How old is the camera? in months or years since you bought it.

- Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
- Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Expert:  Russell H. replied 2 months ago.

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.