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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5051
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My printer Kodak Esp office 2170 does not print from

Customer Question

My printer Kodak Esp office 2170 does not print from computer. what do?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: At July 20 2017
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you try to make a copy from the glass (test both black only and color modes), how do those come out?

Customer: replied 2 months ago.
No, I not try because printer see computer but not response
Expert:  Nathan replied 2 months ago.

I am asking you to please specifically test the copy functions and report back to me with the results. This is an important part of the diagnostic process.

Customer: replied 2 months ago.
I have paid you $5 and will not pay anymore
Expert:  Nathan replied 2 months ago.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

However the chat here is not 5. That was just the deposit to get started, you paid the full amount which you agreed to on the payment page.

I can help you with this, under that full chat fee, but I need you to please perform the requested actions to continue our conversation here.

Customer: replied 2 months ago.
If you do not want to herlp me please turn money back
Expert:  Nathan replied 2 months ago.

I do want to help you, and I am attempting to do so. For me to best help you, I need you to please conduct the specific test of the copy functions as mentioned earlier.

I also want to be clear that the fee here is not just 5, you agreed to the balance/total when signing up.

For me to help you, test the copy and reply back, please.

Customer: replied 2 months ago.
I regret for contact to your organization. Probably I did not understand you about payment more much money for your help. I will not pay any money in future. Please let finish our contact. $5 you san leave to you.
Regards, Leonid.
Customer: replied 2 months ago.
I have 80 years old, I do not speak English and can not call to you. Good bay.
Expert:  Nathan replied 2 months ago.

I am not asking you to call me.

I can help you but would require that you test the copy as requested.

You have already paid the full fee, which is more than 5. That is what you signed up for on the payment page.

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan