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I have a 9-year-old Canon ELPH SD 880 15 Powershot camera…

Customer Question
I have a 9-year-old...

I have a 9-year-old Canon ELPH SD 880 15 Powershot camera that--after first charging and replacing the battery--deploys the camera zoom once the on/off switch is pushed...but then doesn't respond to any adjustments. When the movie/single shot slide is moved to "movie", I get a pale green rendering of what the camera is looking at...but again no response to any adjustments. If I pull the battery out of the camera, it will stop; but the lens will only retract if I plug the camera into my computer unit. The next time I tested the camera, I got no response at all; as if the battery is dead.

Technician's Assistant: Are you experiencing the same issue in different shooting modes, or just one?

Surprisingly, while connected to the computer, the movie I inadvertently "shot" was fully visible, including audio

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping it or getting it wet)?

Not that we know of...

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

We replaced the battery charger with one sold by "Fuel Tech" a few years back...but had no problem recharging the battery after that.

Submitted: 11 months ago.Category: Camera and Video
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Answered in 6 hours by:
8/2/2017
Camera and Video Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 21,929
Experience: 10+ years
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Camera and Video Technician: Josh, Technician replied 11 months ago

I apologize that you had to wait a long time for help.

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