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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.If the Internal Error message appeared on the computer screen, then there is a problem with the scanning software on your computer. Uninstalling that scanning software, restarting the computer, and reinstalling the scanning software, would be the right thing to do for that problem.
(If you need instructions in detail as to how to do so, tell me what scanning software you are using, and what your Windows version is, please.)
If that message appeared on the printer itself, that's a different sort of problem - let me know if that was the case, and let me know more details, and I will instruct you further as to what is going on and what to do.