Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Re: Canon Pixma MX 922. We are unable to scan a document. We…

Customer Question
Re: Canon Pixma MX...

Re: Canon Pixma MX 922. We are unable to scan a document. We keep getting an 'internal error' message. The unit is able to print and copy. Please help.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon Pixma MX 922.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Tried to scan, it acted as if it was working but the end result was the Internal Error message

Submitted: 11 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 5 hours by:
8/1/2017
Camera and Video Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
If the Internal Error message appeared on the computer screen, then there is a problem with the scanning software on your computer. Uninstalling that scanning software, restarting the computer, and reinstalling the scanning software, would be the right thing to do for that problem.

(If you need instructions in detail as to how to do so, tell me what scanning software you are using, and what your Windows version is, please.)

If that message appeared on the printer itself, that's a different sort of problem - let me know if that was the case, and let me know more details, and I will instruct you further as to what is going on and what to do.

Ask Your Own Camera and Video Question
Customer reply replied 11 months ago
While I appreciate your comment - it was too late and didn't tell me exactly what to do step by step to fix the problem. I called Cannon in the meantime and was walked through how to fix the issue, at no cost. I absolutely do not want to pay for not only the original cost but any subsequent cost to get the answer you gave above. Please do not charge my credit card, I will argue that charge with the credit card company if you do.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
12,788 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a Canon Pixma M492, but it started giving me message,
I have a Canon Pixma M492, but it started giving me message, "Install print cartridge properly 168A" I have a tight deadline on a book, and never could get it to work. So, yesterday, I bought a Canon … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an old canon PIXMA MG5320 printer that scans, copies
I have an old canon PIXMA MG5320 printer that scans, copies and prints. I lost instructions but know I'll need an ink cartridge. I just don't know how to copy from an email. How do I get the contents … read more
Harry
Harry
3 satisfied customers
I HAVE A cANON mx-922 PRINTGER. iT IS CONNECTED TO TGHIS
i HAVE A cANON mx-922 PRINTGER. iT IS CONNECTED TO TGHIS COMPUTER. but THE SCAN FUNCTION IS not WORKING. ANT TO DO SANS INTO my scans FILE IN wORD 10 dOCUMENTS. hELP, PLEASE … read more
Harry
Harry
3 satisfied customers
I am receiving Printing error 200. Don't have a manual and
I am receiving Printing error B 200. Don't have a manual and don't know where to get one. … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I cannot scan with pixma 500 with windows 10. Asus laptop.
I cannot scan with pixma 500 with windows 10 JA: What kind of computer or device are you printing from? Customer: asus laptop JA: How long has this been going on with your Pixma? Customer: haven't tri… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just installed a new black ink cartridge in my Pixma MX492
I just installed a new black ink cartridge in my Pixma MX492 printer. I keep getting Scanning Insert the cartridge into the device 1871 … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
24 satisfied customers
I have a canon mx 892 printer. I have an error message B200
Hello My name is*****: What's the make/model of your camera? How old is it? Customer: I have a canon mx 892 printer. I have an error message B200 in the display screen when I turn it on and it states … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I have a cannon mg3022 printer. Iam having trouble getting
I have a cannon mg3022 printer. Iam having trouble getting it to scan. error code 5.157.69 what is the problem? … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
12,788 satisfied customers
My Canon Photo Printer (pixma) is not printing FULL page -
My Canon Photo Printer (pixma) is not printing FULL page - it comes out with a border around the sides which I do NOT want. Please help. Thank you. merrel. ***@******.*** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Canon mx432...perhaps 18 months old. When printing
I have a Canon mx432...perhaps 18 months old. When printing now it takes a long long time to print a copy from the computer or copy documents...perhaps 4 to 5 minutes..which it"s never done that befor… read more
technicalcat
technicalcat
Computer Science
300 satisfied customers
I bought a Canon PIXMA - Office machine about 2 years ago
Hi Russell, I bought a Canon PIXMA - Office machine about 2 years ago and now I can't get it to print. This started last week when it ran out of Magenta ink and I bought a new cartridge but the machin… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a MG5420 printer that has an error message on the
I have a MG5420 printer that has an error message on the screen #6000 that I can not remove despite doing what it tells me to do and of course, I can not print,scan etc as long as this message is here… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I Have a Canon Pixma MX 892 printer. I have two (2)
I Have a Canon Pixma MX 892 printer. I have two (2) problems: 1. the printer tells me that the print head is clogged. I have tried repeatedly to to unplug the print head using the commend, deep cleane… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new Canon Pixma 5721 printer/scanner. Printing is
I have a new Canon Pixma 5721 printer/scanner. Printing is fine, but will not scan to local PC USB as per set up. What to do? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Printer My PIXMA MG 6600 prints from the computer but will
printer My PIXMA MG 6600 prints from the computer but will not print independently by itself. I have reset the settings and it doesn't accept them. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
12,788 satisfied customers
How do I get the printer scanner drivers Canon Pixma MG7520
How do I get the printer scanner drivers for my Canon Pixma MG7520 this has been a nightmare trying to get the drivers and get it to work… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Have a new HP PC and fairly new Canon Pixma MX360 printer.
Have a new HP PC and fairly new Canon Pixma MX360 printer. Installed printer software but test page will not print. Diagnosis says a job in the print queue is preventing printing. but the probelm is '… read more
Louie
Louie
Camera and Video Technician
Associate Degree
546 satisfied customers
I have a new and operational Canon Pixma MX320 Scanner I
I have a new and operational Canon Pixma MX320 Scanner I wish to copy 6 X 4" Coulour photographs using the ADF However I cannot select this document size on the menus nor can I make the neccesssary ad… read more
Marcia
Marcia
Professional Wedding Photographer
Professional Photographers of Ameri
841 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x