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What is error -99 on my Canon rebel camera, is it dead? 12…

Customer Question
What is error -99...

What is error -99 on my Canon rebel camera, is it dead?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

12 years, i'll go to the next room to get the model #

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I think its happened once or twice then went back to normal, its just EOS, Rebel xt

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

Has an EFS 17-85 lens attached, oh, I have switched it from auto focus to manual to make it work recently

Submitted: 11 months ago.Category: Camera and Video
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Answered in 14 minutes by:
7/30/2017
Camera and Video Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,752
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

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Camera and Video Technician: Russell H., Service Tech replied 11 months ago

Essentially error 99 is a general failure of your camera. If confirmed, it means your camera need repair-servicing.

But first, confirm that the error persists if you

A. swap the lens, or try starting up the camera body without the lens attached to it.

B. remove the memory card in it, or try a different memory card in it

What do those things-to-try produce?

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Camera and Video Technician: Russell H., Service Tech replied 11 months ago

Canon Repair may be contacted and engaged through this page:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

or by calling 1-800-OK-CANON.

If what I recommended does not help, it's a choice between Canon Repair (which is rated quite highly for speed of turnaround and quality, by and large), and giving up on the camera.

If I have answered your question and helped clear up the question you had, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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