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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11207
Experience:  8+ years of professional experience
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What is error -99 on my Canon rebel camera, is it dead? 12

Customer Question

what is error -99 on my Canon rebel camera, is it dead?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: 12 years, i'll go to the next room to get the model #
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I think its happened once or twice then went back to normal, its just EOS, Rebel xt
JA: Anything else you want the camera expert to know before I connect you?
Customer: Has an EFS 17-85 lens attached, oh, I have switched it from auto focus to manual to make it work recently
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 2 months ago.

Essentially error 99 is a general failure of your camera. If confirmed, it means your camera need repair-servicing.

But first, confirm that the error persists if you

A. swap the lens, or try starting up the camera body without the lens attached to it.

B. remove the memory card in it, or try a different memory card in it

What do those things-to-try produce?

Expert:  Russell H. replied 2 months ago.

Canon Repair may be contacted and engaged through this page:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

or by calling 1-800-OK-CANON.

If what I recommended does not help, it's a choice between Canon Repair (which is rated quite highly for speed of turnaround and quality, by and large), and giving up on the camera.

If I have answered your question and helped clear up the question you had, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

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Thanks.