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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11225
Experience:  8+ years of professional experience
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I had my lenses fixed after dropping my D90 w it will not do

Customer Question

Hi I had my lenses fixed after dropping my D90 w it will not do an Sorry try again I got my lenses fixed after dropping my D90 Now when I put it on auto focus it will not take a picture on auto picture Instead I have to do a manual focus and play with the settings for it to take a picture in any mode even if there is enough light So I have some setting on incorrectly Thanks
JA: What's the make/model of your camera? How old is it?
Customer: Nikon D90 not sure how old but likely more than 10 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I have tried all different setting with auto focus on I can do an auto focu and then turn it off and if I play with the settings it may eventual let me take a picture If I keep auto focus off I still have to play with settings before it will let me take a picture I often have to go through a few settings to get it to click and take the picture
JA: Anything else you want the camera expert to know before I connect you?
Customer: No I think this is it
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I would say there are only 2 things to say about the matter of your question, which you have explained quite well: either

1. the camera was damaged in other ways that in the optics of the lens, by being dropped. That's quite possible, really - even for a while after being dropped, weaknesses can turn into cracks outright, etc.

or

2. the settings are somehow obstructing operation. I doubt this, but to be quite sure: do a Factory Settings Reset on the camera. This will erase white balance settings and custom settings of yours, but will not erase pictures stored on the camera.

This is done, by holding down the +/- [Exposure Compensation] button and the AF Mode button down together for several seconds or until the screen shuts off and the camera is obviously restarting. This will set settings back to factory-release default values.

If the problem continues after doing the reset in (2) your camera will need either repair-servicing, or replacing. Nikon Repair may be engaged through https://www.nikonusa.com/en/service-and-support/service-and-repair.page

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.