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Canon sx179 powershot camera won't turn on...

Customer Question
Canon sx179 powershot camera won't...
Canon sx179 powershot camera won't turn on...
Submitted: 3 months ago.Category: Camera and Video
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Answered in 7 minutes by:
7/29/2017
Camera and Video Technician: Russell H., Service Tech replied 3 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,416
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

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Camera and Video Technician: Russell H., Service Tech replied 3 months ago

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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Customer reply replied 3 months ago
Hi Russell this camera is about 2 years old ..looks perfect nothing broken and has never been operated in those conditions that I know of
Camera and Video Technician: Russell H., Service Tech replied 3 months ago

Good to hear that you have treated the camera well.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

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Customer reply replied 3 months ago
I have a similar camera and the batteries power it on this is a canon sx170is
Camera and Video Technician: Russell H., Service Tech replied 3 months ago

OK, so it's not the batteries. Perhaps it is simply that the camera is defective.

Would you like to be informed of servicing options?

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Customer reply replied 3 months ago
I mean is this something I could troubleshoot
Camera and Video Technician: Russell H., Service Tech replied 3 months ago

Well... have you tried this ?:

Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

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Camera and Video Technician: Russell H., Service Tech replied 3 months ago

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.

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Customer reply replied 3 months ago
I have done this ..same result
Camera and Video Technician: Russell H., Service Tech replied 3 months ago

Do you have a voltage meter, with Resistance measuring functions?

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Camera and Video Technician: Russell H., Service Tech replied 3 months ago

Remove the batteries, measure across the battery compartment terminals, set to Resistance. See if turning it On produces a diminishing in the resistance measurable - if any! - across those terminals. If the meter never flickers, there is something wrong with either power switch, or circuitry, in the camera.

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Russell H.
Russell H.
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Category: Camera and Video
Satisfied Customers: 11,416
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