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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Toshiba DVD player, model DVR620KU. I have the disc

Customer Question

I have a Toshiba DVD player, model DVR620KU. I have the disc in the tray, the door closed. I pick up the Toshiba control and hit input and DVD/BD. A blueish-green screen appears with round, while circles. No movie. Any ideas? Gloria Brooks
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: This is a DVD player. It is model #DVR620KU.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No updates. I am afraid to DO any trouble shooting on my own, since I don't know what pushing buttons will do.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, that's about it. Thanks for any help you can find for me.
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the TV. Additionally, please describe how the Toshiba DVR620KU is connected to the TV using what kind of cable(s).