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Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1882
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I am getting a lens error. How can I fix this? It is a Nikon

Customer Question

I am getting a lens error. How can I fix this? It is a Nikon CoolPix camera
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: CoolPix L18 - Maybe 5-6 yrs old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I turned it on and the lens will not come out. No troubleshooting yet because I am not sure what to do.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No thank you
Submitted: 11 days ago.
Category: Camera and Video
Expert:  Dan replied 11 days ago.

Hello and thank you for your question. I look forward to assisting you today. As you power the camera on, gently pull the lens barrel out. That may dislodge any obstruction that is blocking it from extending.

Customer: replied 11 days ago.
That is not working. Is there somewhere to send for repair?
Expert:  Dan replied 11 days ago.

Can you tell if the lens is trying to extend?

Expert:  Dan replied 11 days ago.

I would be happy to recommend a repair service but I think your money would be better spent by purchasing a new camera. It will cost you more to repair this one than it is worth. Please let me know how you would like to proceed