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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 36526
Experience:  Extensive knowledge in a very wide range of subjects
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Nikon Coolpix L830, I was trying to down load pictures to my

Customer Question

hi ...
JA: What's the make/model of your camera? How old is it?
Customer: Nikon Coolpix L830
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I was trying to down load pictures to my computer and I couldn't the on and off switch quit working I changed the batteries and now the camera will not turn on
JA: Anything else you want the camera expert to know before I connect you?
Customer: that is it
Submitted: 9 days ago.
Category: Camera and Video
Customer: replied 9 days ago.
Nikon Coolpix L830
Customer: replied 9 days ago.
Can you help?
Expert:  Richard replied 9 days ago.

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts
Thank you

Customer: replied 9 days ago.
Ok I am waiting 5 minutes to put the batteries back in
Customer: replied 9 days ago.
the zoom is stuck on out too
Expert:  Richard replied 9 days ago.

ok, let me know the results please

Customer: replied 9 days ago.
it did not turn on
Expert:  Richard replied 9 days ago.

ok, can you turn it upside down and put it on something that vibrates such as an electric razor.

Then power it on and off up to 10 times.

Does this get it to start?

Please let me know

Thank you

Customer: replied 9 days ago.
doesn't turn on
Expert:  Richard replied 9 days ago.

Thanks

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 9 days ago.
where do I return too? The camera was a gift in 2014
Expert:  Richard replied 9 days ago.

It needs to be returned to the reseller, I know it is not Ideal but you will need to ask the person who purchased it where it was purchased from and you will need to return it there.

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