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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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We are getting message lens error restart camera when re

Customer Question

we are getting message lens error restart camera when re start get same message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: SX120is
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: not sure was using it she was able to take one picture then got message
JA: Anything else you want the camera expert to know before I connect you?
Customer: that is all i know
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Richard replied 3 months ago.

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts correctly
Thank you

Customer: replied 3 months ago.
did not work
Expert:  Richard replied 3 months ago.

ok, can you turn it upside down and put it on something that vibrates such as an electric razor.

Then power it on and off up to 10 times.

Does this get it to start?

Please let me know

Thank you