How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18115
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

Mersuddenly my coolpix B500 began shooting with a blue tint.

Customer Question

Mersuddenly my coolpix B500 began shooting with a blue tint. Help
JA: What's the make/model of your device? How old is it?
Customer: Brand new. Cppopix B500
JA: How long has this been going on? What troubleshooting have you tried?
Customer: One day. Suddenly. Don't know how to troubleshoot
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 5 months ago.

The white balance may need changing or adjusting.

Go to the white balance settings menu and set it to Auto.

Let me know if that helps?

Customer: replied 5 months ago.
I'm not sure I should ask a question because I am currently getting a refund. But where is the white balance setting? Actually I found it but it is shaded and I can't open it. Coolpix B500
Expert:  Pete replied 5 months ago.

If you get a refund I don't get paid for assisting you. Not very fair to keep asking me questions if you have already asked for a refund!

Customer: replied 5 months ago.
That, my friend Pete, is exactly why I told you.
Expert:  Pete replied 5 months ago.
Ok :)