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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 37562
Experience:  Extensive knowledge in a very wide range of subjects
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I recently bought a reconditioned Hero3 Silver so needed the

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I recently bought a reconditioned Hero3 Silver so needed the software to process. I tried the GoPro download but it said I need a Mack 10.10 because it said my 10.8 doesn't have enough memory. Is this true? I can't imagine the program is that large. Is there a smaller version available?
JA: What's the make/model of your camera? How old is it?
Customer: It is a Hero 3 Silver mabe 1 yr. old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: What popped up?
JA: Anything else you want the camera expert to know before I connect you?
Customer: no

Hi there and welcome

The issue is the software requires Mac OS 10.10.X or later

I am sorry but you must run it either on a Mac using that or a windows computer using 64 bit Windows 7, 8.1, 10 in desktop mode only. 32 bit systems are not supported.

There is no way to get around this sorry

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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