Camera and Video
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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Turn the camera off. Slide the lever/switch on the side of the camera to pop open the access compartment where the battery and memory card is.Remove the memory card (push in slightly and it will pop out as it is spring loaded).
Examine the back of the memory card for a small (usually yellow) switch, slided that to the opposite position, replace the card, close the compartment, and turn the camera back on.
Let me know if that works for you.