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I own a Panasonic GX85, I purchased it two weeks ago. The

Customer Question
past two weeks did not...
I own a Panasonic GX85, I purchased it two weeks ago. The past two weeks did not have a problem. Yesterday, I tried to take a picture and the back screen and the view finder are showing black lines moving in a 30 degree angle, constantly moving.??
Submitted: 8 months ago.Category: Camera and Video
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Answered in 1 day by:
5/16/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 41,039
Experience: Extensive knowledge in a very wide range of subjects
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Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and \turn it on.

Tell me please if it now operates correctly

Thank you

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Customer reply replied 8 months ago
Hi;
No change. The problem still exisits
Camera and Video Technician: Richard, Technician replied 8 months ago

Thanks

Can you put a different memory card into the camera.

Tell me please how it takes photos with that.

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Customer reply replied 8 months ago
No change.
I spoke to Panasonic Technical support and they are arranging for me to return the camera to them. They say there a problem with the sensor
Camera and Video Technician: Richard, Technician replied 8 months ago

ok.. I would have liked to rule out an issue with the firmware as this can cause this, but a replacement of the camera will of course solve this.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 41,039
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